Remember, the support people have NOTHING to do with the problem or the gameplay.It's understandable since it would be easy to scam them otherwise. Without that the pics or videos are worthless. Any screenshots or videos need to show your characters name.I know it's not always possible to have those depending on the specific issue, but if you have them then use them. Screenshots and videos go a long way in helping them understand the issue(s) you're having.If you don't get the help you need on the first contact, reply and try to explain it as clearly as possible. Getting angry and cursing in the ticket will get you nowhere, and could lead to you being banned from seeking support in the future. They outsource the first tier of support and those people generally do not play the game and use canned responses to certain keywords. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |